Saturday, October 30, 2010

Configuring Office Communication Server 2007 R2 integration with Exchange Server 2010 SP1

A new feature in Outlook Web App (OWA) is the possibility to integrate it with Office Communication Server 2007 R2 and to be able to use OWA as a client for OCS with IM, contact list and presence.

To configure the integration you have to do the following steps:

1. Download the Microsoft Office Communications Server 2007 R2 Web Service Provider
2. Run the CWAOWASSPMain.msi file and select a location to install the files

3. From the location selected at the previous point run (in this order):

  • Visual C++ Redistributable (vcredist_x64.exe)
  • Unified Communications Managed API (ucmaredist.msi)
  • OCS Service Provider (cwaowassp.msi) – it has to be run from a command prompt with elevated rights
4. Find out which certificate is used for OWA by running on the CAS server (s) the Get-ExchangeCertificate cmdlet. The one that has W as service is the one that you need.

Thumbprint Services Subject
---------- -------- -------
AB8A56B7676E463A5C823C498FF480C4E83DF0D1 ..U... CN=*, OU=IT, O=IT, L=Bucharest, S=Bucharest, C=RO
0BD7302E7B6015E4F849675B34EB037BBB715FE3 ....S. CN=exch2010
EF5E22DA6B07DD0FE732585E292EAF67BD0AD802 ...... CN=WMSvc-EXCH2010
54E2F64780F295685694FA5CA525D5193FFDAF02 IP.WS., OU=Information Technology, O=PRAS Consulting S...

5. On the CAS server run: Get-OwaVirtualDirectory
fl InstantMessage* to get the current OCS integration settings. You should get a result like:

InstantMessagingCertificateThumbprint :
InstantMessagingServerName :
InstantMessagingEnabled : False
InstantMessagingType : None

6. Run the following cmdlets on the CAS server (ocspoolname is the pool name from your OCS installation, thumbprint is the one obtained at step 5)

  • Set-OwaVirtualDirectory “owa (default web site)” -InstantMessagingServerName ocspoolname
  • Set-OwaVirtualDirectory “owa (default web site)” -InstantMessagingCertificateThumbprint thumbprint
  • Set-OwaVirtualDirectory “owa (default web site)” -InstantMessagingEnabled $True
  • Set-OwaVirtualDirectory “owa (default web site)” -InstantMessagingType OCS

7. Reset IIS server by running on command prompt: iisreset /noforce

8. On the OCS server, add Exchange CAS name(s) to the Host Authorization tab.

  • While logged in as an OCS administrator, start the OCS Management Console
  • Navigate to the OCS 2007 R2 Pool. Right-click the OCS Pool name and select Properties, then select Front End Properties
  • Click on the Host Authorization tab, then click the Add button.
  • In the Add Authorized host window, select the FQDN radio button and type the name of the CAS
  • Select (checkbox) the following options: Treat as Authenticated and Throttle as Server.
  • Click OK to save the configuration changes.
  • To allow changes to take effect immediately, stop and restart the OCS front-end services; note that doing so will disconnect any active users.

That should do it, when you will open a new OWA client you should be able to see the presence info, your contact list and to be able to IM them

Wednesday, October 20, 2010

Exchange Unified Messaging notifications are not received by the users

These days we reconfigured our OCS 2007 R2 installation to make a demo for a possible customer. All worked well until we tried to connect the OCS with the Exchange 2007 UM.

We could place calls to the voice mailing system but no voice mail was received in the recipient’s mailbox.
The notifications for missed calls were not working either.
Searching through the Application log on our Exchange 2010 server, I found the following event log.

Log Name: Application
Source: MSExchange Unified Messaging
Date: 10/26/2010 3:45:53 PM
Event ID: 1423
Task Category: UMCore
Level: Error
Keywords: Classic
User: N/A

The Unified Messaging server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessaging\voicemail\048696bb-3475-41d8-b497-b839c9e1daa8.txt". Error details: "Microsoft.Exchange.UM.UMCore.SmtpSubmissionException: Submission to the Hub Transport server failed. The operation will be retried. ---> Microsoft.Exchange.Net.ExSmtpClient.UnexpectedSmtpServerResponseException: Unexpected SMTP server response. Expected: 220, actual: 500, whole response: 500 5.3.3 Unrecognized command

Googling was not very successful so I started to check our settings on the Exchange server. One of them seemed to be wrong. The Exchange Server authentication was disabled on the Default Receive Connector from our Exchange 2010 Hub Transport server.

On some previous tests, we disabled the setting. As soon as I enabled the setting, we started to receive all the notifications from the UM server.

Tuesday, October 5, 2010

Business Days at Targu Mures

Last week, I took part as a speaker to the “Business Days” event in Targu Mures. I had two less technical :-) presentations:
1. Software and Services in the Cloud – Microsoft vision - a very short comparison (7 minutes) between email services in the cloud and email services on premises
2. User Experience in Microsoft Exchange 2010 – what makes Outlook Web App and Outlook 2010 the best tools for email and collaboration

My presentations were made together with Valentina Ion from Microsoft and Marius Turlea from Crescendo.
Even, I was not expected, the business community in Targu Mures seems well developed. With an almost perfect organization and a lot of participants, it was a pleasure to be there.
The only regret that I had was that Microsoft presentations took part before the lunch and late in the afternoon. This took to a smaller number of participants to our presentations.
You can find bellow some pictures from the event.